ABOUT
I am a Researcher and Designer at Social Finance working across a broad range of social impact issues. Recently, I was at Citizens Advice working in the strategic team and previously Researcher & Service Designer Barnardo's.
I am passionate about exploring how design can be used for good to enable and empower vulnerable groups to navigate complex services and systems.
Skills:
design research and codesign
workshop facilitation
scoping and service safaris
toolkits and playbooks
storytelling and presenting
My full portfolio is available on request. Please just reach out on LinkedIn or via email.
MY JOURNEY
From supporting a grassroots charity to amplify residents voices in their community
to
Engaging young people and their workers and encourage them into the design process at Barnardo’s
to
Enabling people in situational stress to navigate their problems at Citizens Advice
to
Leading the design/ research function across a breadth of social impact areas in a low design maturity organisation
DEVELOPING TOOLKITS TO UPSKILL
Developed a step by step guide to support researchers to bring young people into the design process with a child-centred approach.
Barnardo's Child-centred resources for service design sessions
BUILDING A DESIGN SYSTEM ACCESSIBLE TO YOUNG VULNERABLE GROUPS
How can we create an online space that young people can use to help them navigate problems they are facing?
RESEARCH AND WORKSHOPS
To enable young people to share how they're really feeling and dismantle the power imbalance, I use the power of imagination and play to bring out their ideas
Giving participants the opportunity to do the designing and “tell us by showing us”
FACILITATION AND PLAYBOOKS
Facilitating workshops by using creative techniques to engage and techniques to help aid future thinking
Reframing problem spaces to help align stakeholders
_edited.jpg)
WORKING WITH OTHERS AND AGILE METHODOLOGIES
I am passionate about harnessing a tech for good culture and enabling people to work effectively, flexibly and happily - always advocating and looking for this in team environments